Office Policies

First Appointment Procedure

Thank you for arriving 15 minutes early for your first appointment at Linda Demaine Massage in order to fill out a required Medical Information Intake Form. A brief interview with Linda follows so that a uniquely personalized session of optimal healing is created to meet your individual needs.

Late Arrival

I will do my best to accommodate a late arrival if it does not negatively impact another guest. If this is not possible, your massage session will be the time remaining after your arrival and you are charged for the full session. Please call if you encounter an unexpected delay.

Canceling of Appointment and No Shows

An appointment is reserved especially for you. Please kindly give 24 hours notice by phone, text message or email if you need to cancel an appointment. Appointments canceled less than 24 hours in advance will be charged 50% of the appointment cost. If you do not call or show you will be charged the full cost of your scheduled appointment. Payment is required before a future service is scheduled.

Emergencies and Severe Weather

Exceptions will be granted for emergencies, sickness or severe weather. Please do not put yourself or others in danger for your massage appointment. I prefer to reschedule appointments during severe weather. Your safety is my utmost concern.

Considerations

Thank you for respecting our time together by turning off your cell phone prior to the massage so that your session is not disturbed. Just imagine being totally relaxed and then the phone rings and startles you out of your state of relaxation.

Massage is not appropriate care for infectious or contagious illness or when open wounds are present. Please give as much advanced notice to cancel or reschedule your appointment as possible. If it is in the 24 hour notice period, the cancellation fee may be waived.

Comfort and Safety

Eat lightly before a visit and drink water after your session. Please remove jewelry before starting your session. It is fine to leave wedding bands on. I welcome feedback during your session if the pressure, music, positioning, etc. needs adjusting.

Payment

Clients usually pay after their service. Appointments made on-line are payable at time of scheduling. Linda Demaine Massage accepts Visa, Mastercard, American Express, Discover personal checks and cash.